Club Med Terms and Conditions - Vacation Contract
Published February 2009. Subject to change without notice. Please inquire at time of booking.

ARRIVAL AND DEPARTURE TIMES: Check-in is at 3:00 p.m. However, when arriving at a snow resort on any other day than the main arrival day or for short stay packages, check-in is at 5:00 p.m. For guests arranging their own transportation, land-only vacations start at 3:00 p.m. For guests traveling with Club Med air-inclusive packages all meals will be included from arrival through departure. Your room may not be immediately available upon your arrival. Check-out time is 9:00 a.m. Members may request a late check-out time at the resort, but it is not guaranteed. Note that your vacation package includes travel time in both directions: package prices are based upon the number of nights in your stay.

CHILDREN: Children’s age and rate are determined by date of travel, not date of reservation. Children under the age of 6 must be lodged in the same room as their parents. During school holiday periods, a greater number of families with children may be present in resorts, except resorts for adults.

DEPOSIT/PAYMENT TERMS: DEPOSIT: Deposit: A deposit of 25% per person, plus membership fees, must be received within the time specified at the time of booking in order to confirm your booking and avoid automatic cancellation.

FINAL PAYMENT: Final payment is due 45 days before departure. If a booking is made within 45 days of departure, full payment will be required at time of booking. Failure to receive a final payment on time will subject the booking to cancellation and the imposition of cancellation charges. Certain airfare may be required to be paid in full at time of booking. Final payment for Holiday weeks and certain special promotions is due 90 days prior to departure.

FOR TRAVEL AGENTS ONLY: PHONE ORDERS: Please obtain cardholder’s signature for authorization. To avoid duplicate charges to cardholder’s account, do not issue a UCC or SST backed by credit card when payment is authorized by phone. Cardholder’s signature must be on file.

DOCUMENTS: Documents, including the final voucher and airline tickets, will only be issued upon receipt of final payment. Delivery of documents is not guaranteed if final payment is not received in a timely manner.

MEMBERSHIP: Annual membership fees of $60 per adult and $30 per child are additional.

CANCELLATION CHARGES: If you wish to cancel or revise a booking, the following charges plus the non-refundable membership fee and non-refundable air tickets, will be assessed for all travel:

Days prior to Departure Cancellation Charge (per person)
61 or more No cancellation charge
60 to 31 25%
30 to 15 50%
14 or less 100%

Holidays:
Cancellation charges for Holiday weeks (including but not limited to Thanksgiving, Christmas, New Year's, Presidents Day, Easter, Passover, Memorial Day, 4th of July and Labor Day weeks) as well as for other designated peak and special promotions are as follows:

Days prior to Departure Cancellation Charge (per person)
91 or more No cancellation charge
90 less 100%

AIRFARE: Cancellation charges for published airfare and other special air programs may vary and are typically 100% non-refundable. Please inquire at time of booking. The cancellation charges are assessed on the full package price. Revisions of any kind (including but not limited to a change in the date of departure or resort) will be treated as a cancellation and applicable cancellation charges will be assessed and revised booking will be subject to pricing then in effect. One time substitutions within the same room may be accepted, except during holiday periods, subject to a $50 fee and any airline ticketing fee and/or ticketing restrictions. Please inquire for additional details. Unpaid balances on cancellation charges are subject to collection action. No refunds will be made in the event of no shows or interruption or cancellation by the member after departure. There is no refund for unused travel vouchers or transfers. Cancellation charges for special events, certain promotions and holiday travel may vary; please contact your travel agent.

GROUPS: Deposit, payment and cancellation charges may vary for groups. Please contact your travel agent or Club Med Groups Dept. at 1-800-453-2582 for additional information.

TRAVEL DOCUMENTS: Proof of citizenship, passports, visas, tourist cards, health recommendations, inoculations (where required) and compliance with customs regulations are the responsibility of the member. Club Med Sales, Inc., shall not be responsible if boarding or entry is denied or delayed or if cancellation charges are imposed or additional costs incurred as a result of the failure to provide required travel documents. All information should be confirmed directly with the appropriate government consulate or tourist office in advance of departure. If a birth certificate is being used, please make sure it is an original or certified copy with raised seal, and bring an additional government issued picture I.D. (such as a driver’s license).

UNACCOMPANIED MINORS: Minors must be accompanied by a parent or legal guardian. Special requirements may apply in the event a minor is traveling with a guardian or with only one parent, including but not limited to notarized parental permission. There may be special requirements and restrictions for groups of minors traveling such as chaperone ratios, damage deposits and other requirements. Please inquire for more information.

ALCOHOLIC BEVERAGES: Operators reserve the right to refuse the sale and/or service of alcoholic beverages in accordance with Operators’ policies and the applicable legal age limitation of the country in which the resort is located. Operators reserve the right to limit or deny the member’s right to bring alcoholic beverages to the resorts for consumption on the resort premises.

SPORT PROGRAMS: Members are not obligated to participate in activities or sports programs. Sports and other similar activities intrinsically involve risk of physical injury greater than that encountered in daily life. When a member participates in a sports program or similar activity and uses the Operators’ facilities during the Vacation, you do so at your own risk. You must exercise all necessary care and caution, having regard to the nature of the activity, the terrain, location, climate, co-participants and other circumstances. Member must ensure that he or she is physically fit to participate in such activities. Operators reserve the right to exclude members from participating in certain activities, if in the sole discretion of Operator or its medical personnel, such participation could present a risk to the member or others.

LIABILITY: Club Med Sales, Inc., is the sales agent for Club Med vacations (the Vacation). We do not own, manage, control or operate any transportation vehicle, hotel, Club Med resort, cruise ship, restaurant or other supplier of services. The Club Med portion of your Vacation is provided by Club Med, Inc., Club Med Amerique du Nord, SAS, Club Mediterranee S.A. or certain of their subsidiaries or affiliates. The names of the entities operating each of the various resorts are available upon request from the Membership Services department (collectively, the Operators). Other independent third parties provide transportation, transfers and accommodations, sightseeing excursions and certain other services (such as golf, deep-sea fishing, horseback riding, etc). Such parties are independent contractors and not employees or agents of Club Med Sales, Inc., or the Operators. All arrangements with such independent contractors are made solely for your convenience and are at the member’s risk. Members release Club Med Sales, Inc. and the Operators from and against any claims for loss or damage to baggage or property, or for personal injuries or death, or for any loss from delay arising out of the acts, omissions or negligence of any independent contractors, such as air carriers, hotels, excursion providers, restaurateurs, transportation providers, or medical personnel. Each member agrees to indemnify Club Med Sales, Inc., and the Operators for all penalties, fines, charges, losses or expenses incurred by virtue of any act, omission or violation of law by the member. Each member, or if a minor, his or her parent or guardian, shall be liable to and shall reimburse the Operator for all damage to the resort and its furnishings or equipment, caused by any willful or negligent act or omission on the part of the member. Neither Club Med Sales, Inc., the Operators of the Vacations nor their agents, servants, or employees, nor your travel agent assume responsibility for any claim, action, cause of action, injuries, losses or damages arising from the actions of third-party contractors supplying services on the Vacation, including but not limited to, reservations, transportation, hotel, food, or sightseeing services, failure of aircraft or water craft, or any other means of transportation, missed connections, lost or stolen items, costs or expenses arising out of injury, gambling losses, accident or death, quarantine, disturbance, government restrictions or regulations, damage, loss or delay of baggage or other property, inconvenience, loss of enjoyment, loss of pay, disappointment, mechanical breakdown, government actions, strike, lockouts, war, terrorism, weather, acts of God, force majeure or other factors or causes beyond our control.

PERSONAL PROPERTY: Under no circumstances may dangerous articles such as controlled substances, firearms, explosives, cylinders containing compressed air or combustible substances, be contained in any baggage or brought into any Club Med resort. The Operators reserve the right to refuse to permit any member to bring on the Vacation any item that the Operators deem inappropriate. No animals are permitted (with the exception of service animals for members with special needs.) Please note that safekeeping facilities in many resorts may be limited. Members should limit the number of valuable items brought to the resorts. Property lost or stolen must be reported immediately to the Reception Desk or to a designated Club Med employee prior to leaving the Customs area. The liability of Club Med Sales, Inc. and the Operators for property lost, damage or stolen shall be limited to $500 or in accordance with the local law of the resort, whichever is less.

ITINERARY OR PROGRAM CHANGES: The Operators reserve the right to withdraw or modify resorts, tours, itineraries, programs, sports activities or facilities at anytime without notice and without liability. During local or national holidays, certain facilities such as museums, sightseeing tours or shopping may be limited. In the event of force majeure, including but not limited to strikes, lockouts, riots, weather conditions, mechanical difficulties or for any other reason whatsoever, Club Med Sales, Inc., and the Operators may at anytime and without prior notice, cancel, advance, postpone or deviate from any vacation package and shall not be obliged for any loss whatsoever to any member by reason of such cancellation, advancement, postponement, deviation or substitution.

REFUSAL OF TRAVEL: A member may be asked to leave a resort or deplane at any time without refund if (i) the member is unfit for travel (ii) a risk or danger to himself or herself or (iii) a disturbance or danger to others. In such event, the member shall not be entitled to any refund, and the member shall be responsible for all lodging, meals, return transportation or other expenses incurred.

CLAIMS: You agree that (i) any claims relating to Vacations are null and void unless made in writing and sent via certified mail, return receipt requested, to Club Med Sales, Inc., Guest Relations 7001 N. Scottsdale Rd. Suite 1010, Scottsdale AZ 85253 within 60 days after your vacation; (ii) legal proceedings are time barred if not brought within one (1) year after the commencement of your Vacation; (iii) any contractual dispute between the member and Club Med Sales, Inc., shall be litigated, if at all, in and before a court located in Miami, Florida, to the exclusion of the courts of any other state, territory or country; (iv) the laws of the countries where the resorts are located may govern the disposition of your claim and in some cases may limit your recovery and damages.

PHOTOGRAPH: Club Med Sales, Inc., and Operators have the exclusive right to include photographic, video and other visual portrayals of member in any pictorial medium of any nature whatsoever for the purpose of trade, advertising, sales, publicity or otherwise, without any further compensation therefore, and all rights, title and interest therein (including all worldwide copyrights therein) shall be Club Med Sales, Inc., and Operators property.

FLIGHT INFORMATION

For those members selecting Vacation packages which include air arrangements made by Club Med Sales, Inc., (e.g., Land/Air packages or Zone City packages) please also note the following information:

FLIGHT CONFIRMATION: All flight times are subject to change. Members are requested to verify departure time the week of departure. For scheduled air, please call the airline directly. For Club Med charters, please call the airline directly or 1-800-CLUB MED. Flight type will be indicated on your travel documents.

CHECK-IN: For domestic flights, members are required to check in at least 2 hours in advance. International flights require check-in at least 3 hours prior to scheduled flight time. Allow for sufficient time to check-in and pass through security and between connections to take into account delays or cancellations. Check-in times are subject to change-please make sure that you allow sufficient time to pass through all security checkpoints.

BAGGAGE: Club Med Sales, Inc., is not responsible for lost, stolen, pilfered, delayed, or damaged baggage. All claims must be made directly to the company engaged in the conveyance of such baggage. The carrier’s liability on domestic U.S. flights is limited to $2,500.00 per passenger total for checked and unchecked baggage. Liability for international flights is approximately $9.07 per pound. Please refer to your carrier’s documents for additional restrictions.

AIR TRANSPORTATION: Club Med Sales, Inc., reserves the right to select the air carrier, routing and city airport from each gateway city and further reserves the right to substitute charter or commuter flights for scheduled air service. In the event you are traveling on a charter flight, please see the Operator Participant Contract. Airfares used may be based upon capacity-controlled as well as contract, promotional, non-refundable or group fares; therefore, airline tickets are highly restricted and are non-endorsable, non-transferable and may be non-refundable. Air rates on scheduled service are subject to limited availability and certain restrictions; all routes are subject to change without notice. Land price subtracted from the package price does not necessarily reflect the true air cost. Single plane service is not guaranteed and the aircraft may make additional stops.

TRANSFERS: Transfers between airports and resorts are on a group basis, either by coach, van or taxi (at the selection of the Operators). Members who have arranged their own air transportation must transfer at their own expense.

GOVERNMENT TAXES AND FEES: “Government per person taxes and fees” may include any and all fees, charges and taxes imposed by U.S. and/or foreign governmental or quasi-governmental authorities including but not limited to passenger facility charges (PFCs), departure taxes, security taxes, and surcharges, airport service charges and government inspection fees. Current taxes and fees range as follows: PFCs ($3.00 to $18.00), US departure/arrival taxes and fees of up to $60, domestic tax of 7.5%, destination arrival/ departure taxes and fees ($15 to $60) and a $2.50 September 11th security fee (per enplanement). Club Med Sales, Inc., reserves the right to collect any increases in such taxes and fees, or any new taxes and fees which may be in effect at time of departure even if the price has already been paid in full.

FLIGHT DELAY: Most flights arranged by Club Med Sales, Inc. operate as scheduled however, if the final “leg” of your outbound flight (to the resort) experiences a gate departure (“off blocks”) delay of 4 or more hours from the scheduled departure time, you will be compensated by a credit at the Village as follows:

Hours of delay: Village credit (US Dollars or local equivalent)
4-6 hours $25
6-10 hours $50
10 hours or more $100

*”Off blocks” time refers to the planes departure from the gate, not the airborne time: does not apply to delays from acts of God or weather.

FLIGHT INFORMATION

Printed February, 2009