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PRICES:
Kids
under 2 stay free. Prices do not include air. Prices may
vary depending on date of departure. Prices are per person, double
occupancy and minimum room category. Different room categories may
be available, supplement may apply. The prices provided in the
brochure and on the website are sample rates. For accurate,
up-to-date information on pricing and special offers please contact us
at the above numbers. All prices are subject to change.
Supplement for holidays/weekends may apply. "Book Now"
rates are available for a limited time and are not combinable with any
other promotional offer.
ARRIVAL
AND DEPARTURE TIMES: Check-in
is at 3:00 p.m. Your room may not be
immediately available upon your arrival. Checkout time is 9:00 a.m.
Members may request a late check-out time at the village, but it is not
guaranteed. Note that your vacation package includes travel time in both
directions: package prices are based upon the number of nights in your
stay.
CHILDREN:
Children’s
age and rate are determined by date of travel, not date of reservation.
Children under the age of 6 must be lodged in the same room as their
parents. During school holiday periods, a greater number of families
with children may be present in villages, except villages for adults.
FORMS
OF PAYMENT: Credit Cards:
Club Med accepts Visa®, MasterCard® and American Express®, and Discover®
Cards.
DEPOSIT/PAYMENT
TERMS: DEPOSIT:
A deposit of 25% per person, plus membership fees, must be received
within the time specified at the time of booking in order to confirm
your booking and avoid automatic cancellation.
FINAL
PAYMENT: Final payment is due 45 days before departure. If a booking is
made within 45 days of departure, full payment will be required at time
of booking. Failure to receive a final payment on time will subject the
booking to cancellation and the imposition of cancellation charges.
Certain airfare may be required to be paid in full at time of booking.
DOCUMENTS:
Documents,
including the final voucher and airline tickets, will only be issued
upon receipt of final payment. Delivery of documents is not guaranteed
if final payment is not received in a timely manner.
MEMBERSHIP:
Annual
membership fees of $60 per adult and $30 per child are additional.
CANCELLATION
CHARGES: If
you wish to cancel or revise a booking, the following charges plus the
non-refundable membership fee and non-refundable air tickets, will be
assessed for all travel after November 1, 2004:
Days
prior to Departure Cancellation Charge (per person)
61 or more
No cancellation charge
60 to 31
25%
30 to 15
50%
14 or less
100%
AIRFARE:
Legal names are required at time of booking. Name changes will be
assessed a penalty. Cancellation charges for published airfare and other special air
programs may vary and are typically 100% non-refundable. Please inquire
at time of booking.
The
cancellation charges are assessed on the full package price. Revisions
of any kind (including but not limited to a change in the date of
departure or resort) will be treated as a cancellation and applicable
cancellation charges will be assessed. One time substitutions within the same
room may be accepted, except during holiday periods, subject to a $50
fee and any airline ticketing fee and/or ticketing restrictions. Please
inquire for additional details. Unpaid balances on cancellation charges
are subject to collection action. No refunds will be made in the event
of no shows or interruption or cancellation by the member after
departure. There is no refund for unused travel vouchers or transfers.
Cancellation charges for special events, certain promotions and holiday
travel may vary; please contact us for additional information.
GROUPS:
Deposit,
payment and cancellation charges may vary for groups. Please contact us for
additional information.
TRAVEL
DOCUMENTS: Proof
of citizenship, passports, visas, tourist cards, health recommendations,
inoculations (where required) and compliance with customs regulations
are the responsibility of the member. Club Med Sales, Inc., shall not be
responsible if boarding or entry is denied or delayed or if cancellation
charges are imposed or additional costs incurred as a result of the
failure to provide required travel documents. All information should be
confirmed directly with the appropriate government consulate or tourist
office in advance of departure. If a birth certificate is being used,
please make sure it is an original or certified copy with raised seal,
and bring an additional government issued picture I.D. (such as a
driver’s license).
UNACCOMPANIED
MINORS: Minors
must be accompanied by a parent or legal guardian. Special requirements
may apply in the event a minor is traveling with a guardian or with only
one parent, including but not limited to notarized parental permission.
There may be special requirements and restrictions for groups of minors
traveling such as chaperone ratios, damage deposits and other
requirements. Please inquire for more information.
Special Requirements
For
Children Traveling with only one parent: For entry to some countries
such as Mexico, minors under 18 years of age must travel
with the consent of both parents. If minor is traveling with only one
parent, that parent must hold a notarized letter of consent from the
absent legal parent or a copy of the legal document giving that parent
sole custody. If one parent is deceased, a copy of the death certificate
is necessary. If minor is traveling without legal parents, a notarized
letter of consent must be submitted and signed by the legal parents.
Please confirm travel requirements with the applicable consulate.
ALCOHOLIC
BEVERAGES: Operators
reserve the right to refuse the sale and/or service of alcoholic
beverages in accordance with Operators’ policies and the applicable
legal age limitation of the country in which the village is located.
Operators reserve the right to limit or deny the member’s right to
bring alcoholic beverages to the villages for consumption on the village
premises.
SPORT
PROGRAMS: Members
are not obligated to participate in activities or sports programs.
Sports and other similar activities intrinsically involve risk of
physical injury greater than that encountered in daily life. When a
member participates in a sports program or similar activity and uses the
Operators’ facilities during the Vacation, you do so at your own risk.
You
must exercise all necessary care and caution, having regard to the
nature of the activity, the terrain, location, climate, co-participants
and other circumstances. Member must ensure that that he or she is
physically fit to participate in such activities. Operators reserve the
right to exclude members from participating in certain activities, if in
the sole discretion of Operator or its medical personnel, such
participation could present a risk to the member or others.
LIABILITY:
Club
Med Sales, Inc., is the sales agent for Club Med vacations (the
Vacation). We do not own, manage, control or operate any transportation
vehicle, hotel, Club Med resort, cruise ship, restaurant or other
supplier of services. The Club Med portion of your Vacation is provided
by Club Med, Inc., Club Med Amerique du Nord, SAS, Club Mediterranee S.A.
or certain of their subsidiaries or affiliates (collectively, the
Operators). The names of the entities operating each of the various
resorts are available upon request from the Membership Services
department. Other independent third parties provide transportation,
transfers and accommodations, sightseeing excursions and certain other
services (such as golf, deep-sea fishing, horseback riding, etc). Such
parties are independent contractors and not employees or agents of Club
Med Sales, Inc., or the Operators. All arrangements with such
independent contractors are made solely for your convenience and are at
the member’s risk. Members release Club Med Sales, Inc. and the
Operators from and against any claims for loss or damage to baggage or
property, or for personal injuries or death, or for any loss from delay
arising out of the acts, omissions or negligence of any independent
contractors, such as air carriers, hotels, excursion providers,
restaurateurs, transportation providers, or medical personnel.
Each
member agrees to indemnify Club Med Sales, Inc., and the Operators for
all penalties, fines, charges, losses or expenses incurred by virtue of
any act, omission or violation of law by the member. Each member, or if
a minor, his or her parent or guardian, shall be liable to and shall
reimburse the Operator for all damage to the village and its furnishings
or equipment, caused by any willful or negligent act or omission on the
part of the member.
Neither
Club Med Sales, Inc., the Operators of the Vacations nor their agents,
servants, or employees, nor your travel agent assume responsibility for
any claim, action, cause of action, injuries, losses or damages arising
from the actions of third-party contractors supplying services on the
Vacation, including but not limited to, reservations, transportation,
hotel, food, or sightseeing services, failure of aircraft or water
craft, or any other means of transportation, missed connections, lost or
stolen items, costs or expenses arising out of injury, gambling losses,
accident or death, quarantine, disturbance, government restrictions or
regulations, damage, loss or delay of baggage or other property,
inconvenience, loss of enjoyment, loss of pay, disappointment,
mechanical breakdown, government actions, strike, lockouts, war,
terrorism, weather, acts of God, force majeure or other factors or
causes beyond our control.
PERSONAL
PROPERTY: Under
no circumstances may dangerous articles such as controlled substances,
firearms, explosives, cylinders containing compressed air or combustible
substances, be contained in any baggage or brought into any Club Med
village. The Operators reserve the right to refuse to permit any member
to bring on the Vacation any item that the Operators deem inappropriate.
No animals are permitted (with the exception of service animals for
members with special needs.)
Please
note that safekeeping facilities in many villages may be limited.
Members should limit the number of valuable items brought to the
villages. Property lost or stolen must be reported immediately to the
Reception Desk or to a designated Club Med employee prior to leaving the
Customs area. The liability of Club Med Sales, Inc. and the Operators
for property lost, damage or stolen shall be limited to $500 or in
accordance with the local law of the resort, whichever is less.
ITINERARY
OR PROGRAM CHANGES: The
Operators reserve the right to withdraw or modify villages, tours,
itineraries, programs, sports activities or facilities at anytime
without notice and without liability. During local or national holidays,
certain facilities such as museums, sightseeing tours or shopping may be
limited. In the event of force majeure, including but not limited to
strikes, lockouts, riots, weather conditions, mechanical difficulties or
for any other reason whatsoever, Club Med Sales, Inc., and the Operators
may at anytime and without prior notice, cancel, advance, postpone or
deviate from any vacation package and shall not be obliged for any loss
whatsoever to any member by reason of such cancellation, advancement,
postponement, deviation or substitution.
REFUSAL
OF TRAVEL: A
member may be asked to leave a village or deplane at any time without
refund if (i) the member is unfit for travel (ii) a risk or danger to
himself or herself or (iii) a disturbance or danger to others. In such
event, the member shall not be entitled to any refund, and the member
shall be responsible for all lodging, meals, return transportation or
other expenses incurred.
CLAIMS:
You agree that (i) any claims
relating to Vacations are null and void unless made in writing and sent
via certified mail, return receipt requested, to Club Med Sales, Inc.,
Guest Relations, 7001 N. Scottsdale Rd, Suite 1010, Scottsdale, AZ 85253
within
60 days after your vacation; (ii) legal proceedings are time barred if
not brought within one (1) year after the commencement of your Vacation;
(iii) the laws of the countries where the villages
are located may govern the disposition of your claim and in some cases
may limit your recovery and damages.
PHOTOGRAPH:
Club
Med Sales, Inc., and Operators have the exclusive right to include
photographic, video and other visual portrayals of member in any
pictorial medium of any nature whatsoever for the purpose of trade,
advertising, sales, publicity or otherwise, without any further
compensation therefore, and all rights, title and interest therein
(including all worldwide copyrights therein) shall be Club Med Sales,
Inc., and Operators property.
ERRORS:
Although
every effort is made to ensure accuracy at the time of printing, Club
Med Sales, Inc., it's agents and representatives, are not responsible for typographical errors or
omissions. The information in the brochures and websites supercede all prior written
material. Club Med Sales, Inc., it's agents and representatives, are not responsible for verbal misquotes.
PROGRAM
DATES: The
winter programs described in the brochures and on the websites are valid
through April 2007; the summer programs are valid from May 2007 -
October 2007.
TRADEMARKS:
Club
Med, Club Méditerranée, the Trident logo, Baby Club Med, Petit Club
Med, Mini Club Med, G.O., Family Escape, and Wild Card are trademarks
owned by Club Méditerranée S.A. and registered in the United States
Patent and Trademark Office.
FLIGHT
INFORMATION
For
those members selecting Vacation packages which include air arrangements
made by Club Med Sales, Inc., (e.g., Land/Air packages or Zone City
packages) please also note the following information:
FLIGHT
CONFIRMATION: All
flight times are subject to change. Members are requested to verify
departure time the week of departure. For scheduled air, please call the
airline directly. For
Club Med charters, please call the airline directly or 1-800 CLUB MED.
Flight type will be indicated on your travel documents.
CHECK-IN:
For
domestic flights, members are required to check in at least 2 hours in
advance. International flights require check-in at least 3 hours prior
to scheduled flight time. Allow for sufficient time to check-in and pass
through security and between connections to take into account delays or
cancellations. Check-in times are subject to change-please make sure
that you allow sufficient time to pass through all security checkpoints.
BAGGAGE:
The
air carrier allows each passenger to bring on the flight 2 normal sized
suitcases neither piece larger than 62 inches total (L-H-W) dimensions,
the combined weight of which may not exceed 70 pounds. Any excess
baggage is subject to a surcharge and all baggage must have outside bag
tags for identification. Club Med Sales, Inc., is not responsible for
lost, stolen, pilfered, delayed, or damaged baggage. All claims must be
made directly to the company engaged in the conveyance of such baggage.
The carrier’s liability on domestic U.S. flights is limited to
$2,500.00 per passenger total for checked and unchecked baggage.
Liability for international flights is approximately $9.07 per pound.
Please refer to your carrier’s documents for additional restrictions.
AIR
TRANSPORTATION: Club
Med Sales, Inc., reserves the right to select the air carrier, routing
and city airport from each gateway city and further reserves the right
to substitute charter or commuter flights for scheduled air service. In
the event you are traveling on a charter flight, please see the Operator
Participant Contract. Airfares used may be based upon
capacity-controlled as well as contract, promotional, non-refundable or
group fares; therefore, airline tickets are highly restricted and are
non-endorsable, non-transferable and may be non-refundable. Air rates on
scheduled service are subject to limited availability and certain
restrictions; all routes are subject to change without notice. Land
price subtracted from the package price does not necessarily reflect the
true air cost. Single plane service is not guaranteed and the aircraft
may make additional stops.
TRANSFERS:
Transfers
between airports and villages are on a group basis, either by coach, van
or taxi (at the selection of the Operators). Members who have arranged
their own air transportation must transfer at their own expense.
GOVERNMENT
TAXES AND FEES: “Government
per person taxes and fees” may include any and all fees, charges and
taxes imposed by U.S. and/or foreign governmental or quasigovernmental
authorities including but not limited to passenger facility charges (PFCs),
departure taxes, security taxes, and surcharges, airport service charges
and government inspection fees. Current taxes and fees range as follows:
PFCs ($3.00 to $18.00), US departure/arrival taxes and fees of up to
$60, domestic tax of 7.5%, destination arrival/departure taxes and fees
($15 to $60) and a $2.50 September 11th security fee (per enplanement).
Club Med Sales, Inc., reserves the right to collect any increases in
such taxes and fees, or any new taxes and fees which may be in effect at
time of departure even if the price has already been paid in full.
FLIGHT
DELAY:
Most
flights arranged by Club Med Sales, Inc., it's agents and
representatives, operate as scheduled; however, if the final
"leg" of your outbound flight (to the resort) experiences a
gate departure ("off blocks") delay of 4 or more hours from
the scheduled departure time, you will be compensated by a credit at the
resort as follows:
Hours
of delay: resort credit (US Dollars or local equivalent)
4 - 6
hours
$ 25
6 - 10
hours
$ 50
10 hours or
more $100
"Off Block" time refers to the planes departure from the gate,
not the airborne time (does not apply to delays from acts of God or
weather).
For Charter Participants Only
For
all members traveling on Club Med charter flights, the following
additional information applies: AN OPERATOR-PARTICIPANT CONTRACT MUST BE
SIGNED BY ALL CHARTER PARTICIPANTS AT TIME OF MAKING PAYMENT. For
charter participants who pay by credit card, an operator participant
contract will be forwarded out to you within three days. Please sign and
immediately return the Operator Participant Contract. Failure to timely
return the
Operator
Participant Contract may result in cancellation of your booking.
After
a Club Med Sales, Inc., reservation is made, you or your Travel Agent
will receive an Operator/Participant Contract, which will include the
following information, in addition to the terms and conditions set forth
on your travel voucher and the brochure.
RESPONSIBILITY:
Club
Med Sales, Inc., is the principal and is responsible for all services
and accommodations offered in connection with the charter flight;
provided, however, that, in the absence of negligence on our part, we
are not responsible for personal injury or property damage caused by the
air carrier, hotel, or other suppliers of any services being offered in
connection with the charter. Neither Club Med Sales, Inc., the Operators
nor their agents, servants, or employees nor your travel agent assume
responsibility for any claim, action, cause of action, injuries, losses
or damages arising from the actions of third-party contractors supplying
services on the Vacation, including but not limited to, reservations,
transportation, hotel, food, or sightseeing services, failure of
aircraft or water craft, or any other means of transportation, missed
connection, lost or stolen items, costs or expenses arising out of
injury, gambling losses, accident or death, quarantine, disturbance,
government restrictions or regulations, damage, LOSS OR DELAY OF BAGGAGE
OR OTHER PROPERTY, INCONVENIENCE, LOSS OF ENJOYMENT, LOSS OF PAY,
DISAPPOINTMENT, MECHANICAL BREAKDOWN, GOVERNMENT ACTIONS, STRIKE,
LOCKOUTS, WAR, TERRORISM, WEATHER, ACTS OF God, force majeure or other
factors or causes beyond our control. The total responsibility for the
operation, maintenance, and scheduling of transportation for the
Vacation rests with the third party contractors providing these
services. Club Med Sales, Inc., shall not be liable for any damage,
loss, delay or expense incurred during the time passengers are embarked
on any aircraft, watercraft or land vehicle operated by any third-party
contractors.
AIR
TRANSPORTATION: Flights
are Public Charters. The charter operator is Club Med Sales, Inc. Club
Med Sales, Inc., uses licenses FAA-approved international domestic and
charter airlines, as indicated on your air tickets or travel vouchers.
The type and capacity of the aircraft used include, but are not limited
to, B737 (215 seats), B727 (172 seats), MD80 (133 seats) and ATRs (58
seats). Charter airlines include, but are not limited to, Alaska
Airlines, American Airlines, American Eagle, America West, A.T.A.,
Continental Airlines, Miami Air International, North America Airlines
and Spirit Airlines. Please check with Club Med Sales, Inc., or your travel agent
for specific details. The charter operator reserves the right to
substitute scheduled air service when necessary, at no additional cost
and at comparable departure times based on participation in the charter
program. Passengers will be notified of any such decision no less than
10 days prior to departure, and may either accept the scheduled service
or request a full refund. Club Med Sales, Inc., and the airline reserve
the right to substitute another air carrier or to change the aircraft
type or capacity, and do not guarantee single plane or non-stop service.
No refund will be given for such substitutions or changes.
SECURITY
AGREEMENT: Your
payments are protected by a Letter of Credit obtained from Wachovia
Bank. UNLESS YOU FILE A CLAIM WITH US, OR IF WE ARE NOT AVAILABLE, WITH
THE SECURER WITHIN 60 DAYS OF THE COMPLETION OF THE CHARTER (OR IN THE
CASE OF CANCELLATION, THE INTENDED DATE OF THE RETURN FLIGHT), THE
SECURER WILL BE RELEASED FROM ALL LIABILITY TO YOU UNDER THE SECURITY
AGREEMENT.
CANCELLATION
AND REFUNDS: Except
for Major Changes, as described below, no refund will be made for any
accommodations or services included in the price which you voluntarily
do not use, nor is the price or value of unused travel services
exchangeable for alternative agreements. IF YOU CHANGE OR CANCEL YOUR
RESERVATIONS, YOUR RIGHT TO RECEIVE A REFUND IS LIMITED - please see the
cancellations terms set forth above.
MAJOR
CHANGES: IF
WE MAKE A MAJOR CHANGE PRIOR TO DEPARTURE, YOU HAVE THE RIGHT TO CANCEL
AND RECEIVE A FULL REFUND. The following are major changes: (1) A change
in the origin or the destination city in the Vacation package, unless
that change affects only the order in which cities in the tour packages
are visited; (2) A substitute change results from a flight delay
experienced by the air carrier (if delay is longer than 48 hours, it
will be considered a major change. No compensation or refunds will be
issued for flight delays of less than 48 hours); (3) A price increase of
more than 10 percent occurring before departure. If a major change must
be made in the program, we will notify you within 7 days after first
learning the change, but in any event at least 10 days prior to the
scheduled departure. If less than 10 days before the scheduled departure
we become aware that a major change must be made we will notify you as
soon as possible. WITHIN 7 DAYS AFTER RECEIVING NOTIFICATION OF A MAJOR
CHANGE, BUT IN NO EVENT LATER THAN DEPARTURE, YOU MAY CANCEL YOUR
RESERVATION AND YOU WILL RECEIVE A FULL REFUND WITHIN 14 DAYS AFTER
CANCELING. If a major change occurs after departure of the flight which
you are unwilling to accept, we will refund, within 14 days after your
scheduled return date, that portion of your payment which applies to the
services not accepted. IF WE MUST CANCEL THE CHARTER WE WILL NOTIFY YOU
WITHIN 7 DAYS OF THE CANCELLATION, BUT IN NO EVENT NO LATER THAN 10 DAYS
BEFORE THE SCHEDULED DEPARTURE DATE. We have no right to cancel the
charter less than 10 days before departure, except for circumstances
that make it physically impossible to perform the charter trip. If the charter is canceled, we will make a full refund to you within 14 days
after cancellation.
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